Before training
Select a few tasks and use a repeatable scoring rubric. Record the baseline and relevant context.
At the end
Use a comparable task assessment. Report the sample size, scoring method and completion rate.
After 30–60 days
Ask the sponsor whether people are applying the tasks. Review relevant operational measures where access and permission allow.
Separate the measures
Attendance shows participation; an assessment shows learning; workplace observation shows application. They answer different questions.
Be careful with ROI
Changes in errors, cycle times or cost can have several causes. Do not attribute all improvement to training without supporting evidence.
Use the findings
Discuss whether the next step is more practice, changes to the process, targeted support or no further intervention.